Terms & Conditions
Please Read Through Our Terms & Conditions
1. Shipping & Dispatch
● FREE FULLY INSURED and TRACKED worldwide postage.
● Fully packaged with jewellery case, presentation box and ribbon bow. Paper gift wrap available upon request.
● We ship 5 days a week.
● Dispatch time: within 48 hours from clearance of payment.
● Delivery time: UK 2-3 working days / Worldwide 5-7 days.
● Purchases with be sent using one of these delivery providers:
– Royal Mail special Delivery
– Fed Ex
● It is company policy to only ship items to the address listed in the payment system that has been used during the checkout process.
While we try to ensure that all prices listed on the website are correct, errors may occur. In the instance of a pricing error we reserve the right to terminate the sale and correct the pricing error. The customer will be offered to purchase the item at the new price but Fine Jewels of Harrogate have no obligation to sell at the price that was in error.
We are happy to hold an item on reserve for a customer with a downpayment of 20% deposit with the balance payable by arrangement.
4. Refunds and Returns
Returns for showroom purchases:
For items purchased or viewed prior to purchase in our showroom an exchange or credit note will be offered.
Returns for altered goods:
If an item has been sized altered or engraved prior to delivery an exchange or credit note will be offered.
Returns for online and telephone purchases:
As this purchase has been made through the distance selling methods you are entitled by law to cancel this order within 14 working days by email or telephone.
Returned goods must be in pristine and unused condition, be returned in the original packaging, without any alterations, tampering, unauthorised testing or damage. Returned goods will be inspected on receipt for any damage which may have been caused by the client. All the correct paperwork must be included with the return, which is the client’s responsibility to pack safely and securely. We reserve the right to deduct any cost if the article is damaged by the client and its value has been diminished.
Returns or credits will be processed within 14 days of receipt and inspection of item(s) using the same payment method as the client used to purchase the goods originally. We will confirm receipt of the returned item(s) and completion of the refund by email.
Return postage will be paid by the buyer.
We are not responsible for charges made to clients by payment portal or exchange rate differentials that occur.
International returns should be clearly marked as goods being returned and the package and paperwork marked as per our instructions. Failure to do this may result in delays to the return and the package may even be returned to the sender. Any customs charges, duty and VAT that may arise due to incorrect paperwork being used with the return will also be deducted from the refund amount.
Return of Goods
If you wish to return an item we request that you email email@example.com or telephone 01423 368767 to inform us of your intention. We must receive the item back within 14 days for you to qualify for a refund.
You shall then be required to send back the goods or hand them over to us at the address below without undue delay and in any event not later than 14 days from time the goods were received. This must be a signed for, fully insured delivery method such as Royal Mail Special Delivery, DHL (www.dhl.com), FedEx (www.FedEx.com) or similar.
Fine Jewels of Harrogate
The customer is wholly liable for the cost of the return shipping and postage.
In the unlikely event of an item going missing in the post, we reserve the right to withhold the refund payment until 40 days after it was first sent. It is also the responsibility of the customer to provide all the shipping receipts in such an instance and if they cannot do so we reserve the right not to refund.
● Most of our rings can be resized however due to differing styles and construction customers are advised to check with us first about a specific piece. This service is FREE. On the rare occurence a ring has to be altered significantly to adjust to the correct size there may be a small charge applied.
● Estimated time to resize is 7-10 days.
● Once a ring is resized a refund cannot be offered but it is possible to exchange.
We will always quote for an alteration and give an approximate time scale for completion.
7. Faulty Goods
Within 30 days from when the customer has taken ownership of the goods, under the Consumer Rights Act 2015, the customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described. The customer will receive a refund in full.
If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.
8. Distance and Online Selling
7.1 All products are sold subject to the Terms and Conditions. Certain words and phrases have special meanings when used in these Terms and Conditions. These words and phrases are defined in the section towards the end of these Terms and Conditions.
7.2 Basis of Sale – Only by clicking ‘Complete Purchase’ you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions. If your order is accepted, you will be notified of this soon after you submit your order. As the confirmation is sent to you automatically, an error may have been made of which we are not aware despite our best efforts. Because of this we retain the right to cancel the order as set out under the ‘Prices’ heading.
7.3 Acceptance of Order – Your order becomes binding as soon as we have accepted it, subject to your rights of cancellation. Your order will be accepted as soon as we have confirmed your order. Our acceptance of your order is conditional on the availability of the Products you have ordered. If any of the Products you have ordered are unavailable or should events occur beyond our reasonable control, we reserve the right to cancel your order. In such circumstances we shall let you know as soon as possible.
7.4 Prices Every effort is made to ensure the prices shown are correct at the time of publication including VAT where applicable. If an error has been made, we or you may cancel the order in relation to some or all of the Goods as indicated under ‘Prices’ section.
The price for the Products you order will be confirmed to you when or soon after you place your order. All prices are in £ Sterling and include VAT (where applicable) but exclude delivery charges where they apply.
7.5 Payment Methods – You may pay by Credit Card, Debit Cards, Direct Bank Transfer/Money Wire, Cash or Cheque made payable to Fine Jewels of Harrogate.
Please see the Payment Section for more information.
7.6 Errors – Every effort is made to ensure that all the information provided on Fine Jewels of Harrogate website is correct at the time of going online.
7.7 Security – The Fine Jewels of Harrogate website uses industry standard methods to ensure that all the personal details you give us are not misused or shared with other parties. We do not store any of your financial details, so you will need to key this information in each time you place an order.
The purchase area of our site is secure. We utilise industry standard technology and a secure third party payment gateway to guarantee a safe and secure shopping environment. All sensitive information such as credit card details, name, address, is encrypted by the payment gateway system. This means that information passed between your computer and our payment gateway cannot be read even in the unlikely event it is intercepted by someone else.
7.8 General – No order is binding on you or Fine Jewels of Harrogate until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or on payment in full of the price of the Goods and any delivery charge, whichever is later. These Terms and Conditions cannot be varied by you or us unless made in writing and signed by both parties.
If any provision contained in these Terms and Conditions is considered by any court or regulatory authority to be unfair, invalid or unenforceable, that provision will be considered deleted from these Terms and Conditions without affecting the other provisions.
The law of England and Wales governs these Terms and Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. These Terms and Conditions apply if you are dealing with us as a consumer. If you have any queries or complaints about our Products or these Terms and Conditions, please contact Fine Jewels of Harrogate.
9. Misrepresentation / Disclaimer
Where possible we provide independent gemmological certificates for diamonds gemstones and natural pearls. Weights plus colour and clarity assessments stated on our descriptions are approximate and done to the best of our knowledge due to the stones often being set in the mounting. We will always take due diligence to ensure they are as accurate as possible but should not be taken by a client to be the exact weight unless stated on a certificate. Certificate weights and items that have been unset and weighed in a description may be subject to a 1% difference due to the slight variants of calibration from different sets of scales.
All items sold with certificates are sold subject to the opinions on those certificates and we will not accept other third party opinions
If the item has been proven to be misrepresented you will receive a full refund.
Any unauthorised testing will result in no refunds being made under any circumstances.
10. Copyright Notice
Copyright is the primary intellectual property right protecting websites, and the purpose of a website copyright notice is to communicate information about copyright to users.
You may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the express permission of the copyright owner.
By viewing or otherwise using this Website, you agree to the terms and conditions in this Notice. This Notice may be changed without further notice. This Notice applies exclusively to your access to and use of this Website does not alter in any way the terms or conditions of any other agreement you may have with Fine Jewels of Harrogate.
All Website materials, including, without limitation, the logos, content, design, text, graphics, other files and the selection and arrangement are Copyright © 2021 Fine Jewels of Harrogate All Rights Reserved.
Any use of the materials on this Website, including any commercial use, performed without prior written permission of Fine Jewels of Harrogate is strictly prohibited. Fine Jewels of Harrogate reserves the right to change any and all content contained on this Website at any time without notice. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Fine Jewels of Harrogate.
If you have any questions about this legal notice, the practices of this site, or your dealings with this Web site, please contact us using the Contact Us page.
11. Technical Issues
Every effort is made to keep our website up and running smoothly. However, Fine Jewels of Harrogate takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
In these Terms and Conditions:
‘Goods’ means the goods in your shopping basket at the time of ordering. It includes any service that comes with any goods.
‘Cancellation Period’ means the period of eight days from the date of receipt of goods ordered by Distance Communication during which you are entitled to cancel your purchase order.
‘Distance Communication’ means purchase exclusively made via telephone, mail order and/or the Fine Jewels of Harrogate website.
‘Product or Products’ means Fine Jewels of Harrogate goods.
‘We’, ‘us’, ‘our’ means Fine Jewels of Harrogate.
‘You’, ‘your’ means one of our customers.
13. Official Registered Company Information
Fine Jewels of Harrogate is a trading name of Crabtree Antiques Ltd. Registered Company No: 06315767.
Registered Office Address: Suite 6.13-6.16, Windsor House, Cornwall Road, Harrogate, HG1 2PW.
The term ‘Fine Jewels Of Harrogate’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:
Suite 6.13-6.16 Windsor House, Cornwall Road, Harrogate, England, HG1 2PW
We are company number 06315767 registered in the United Kingdom.
Our registered office is at: Suite 6.13-6.16 Windsor House, Cornwall Road, Harrogate, England, HG1 2PW
The term ‘you’ refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.