Shipping & Returns
Please Read Through Our Shipping & Returns Policy
Please note there is no jewellery kept at our showroom site so at least 48 hours notice is required to book an appointment.
● FREE FULLY INSURED and TRACKED worldwide postage.
● Fully packaged with jewellery case, presentation box and ribbon bow. Paper gift wrap available upon request.
● We ship 5 days a week.
● Dispatch time: within 48 hours from clearance of payment.
● Delivery time: UK 2-3 working days / Worldwide 5-7 days.
● Purchases with be sent using one of these delivery providers:
– Royal Mail Special Delivery
– Fed Ex
● It is company policy to only ship items to the address listed in the payment system that has been used during the checkout process.
Returns for showroom purchases:
For items purchased or viewed prior to purchase in our showroom an exchange or credit note will be offered.
Returns for altered goods:
If an item has been sized altered or engraved prior to delivery an exchange or credit note will be offered.
Returns for online and telephone purchases:
As this purchase has been made through the distance selling methods you are entitled by law to cancel this order within 14 working days by email or letter.
Returned goods must be in pristine and unused condition, be returned in the original packaging, without any alterations, tampering, unauthorised testing or damage. Returned goods will be inspected on receipt for any damage which may have been caused by the client. All the correct paperwork must be included with the return, which is the client’s responsibility to pack safely and securely. We reserve the right to deduct any cost if the article is damaged by the client and its value has been diminished.
Returns or credits will be processed within 14 days of receipt and inspection of item(s) using the same payment method as the client used to purchase the goods originally. We will confirm receipt of the returned item(s) and completion of the refund by email.
Return postage will be paid by the buyer.
We are not responsible for charges made to clients by payment portal or exchange rate differentials that occur.
International returns should be clearly marked as goods being returned and the package and paperwork marked as per our instructions. Failure to do this may result in delays to the return and the package may even be returned to the sender. Any customs charges, duty and VAT that may arise due to incorrect paperwork being used with the return will also be deducted from the refund amount.
Return of Goods
If you wish to return an item we request that you email firstname.lastname@example.org or telephone 01423 368767 to inform us of your intention. We must receive the item back within 14 days for you to qualify for a refund.
You shall then be required to send back the goods or hand them over to us at the address below without undue delay and in any event not later than 14 days from the day of purchase. We recommend using a signed for, fully insured delivery method such as DHL (www.dhl.com), FedEx (www.FedEx.com) or similar.
Fine Jewels of Harrogate
The customer is wholly liable for the cost of the return shipping and postage.
In the unlikely event of an item going missing in the post, we reserve the right to withhold the refund payment until 40 days after it was first sent. It is also the responsibility of the customer to provide all the shipping receipts in such an instance and if they cannot do so we reserve the right not to refund.